To book Paved In Stone, Ltd services, we require a 10% deposit of your total quote. Please note, your deposit is non-refundable after a 14 day cooling off period, once the money has been confirmed as received.
By paying your deposit, you are confirming you have read and agree to our Terms of Trade, Working practices and Aftercare guide.
These documents, together with your quote and any concept drawings, will be used to form our agreement, thus entering into a contract together.
Upon booking you will be presented with a Construction Design Management ( CDM ) plan.
Payment is always made via BACS transfer and is expected upon request as per the payment plan presented in your quote.
We will be entitled to suspend or terminate the contract if the client fails to pay any sum due to us in accordance with our agreed payment plan. At which point, we will be entitled to full payment of all goods and labour supplied to the date of suspension or termination.
In the event of a contract being suspended, it may not always be possible for us to re-commence work once payment is resolved, but we will endeavour to do so as soon as possible. We do not accept any liability for extra expense or inconvenience caused.
Expectations of Work Agreed:
You, the client, should be in no doubt what you can expect from your quote from Paved In Stone, Ltd.
We have strived to give you as much information as is practically possible for you to make an informed decision on your project.
If you are unsure about any of the elements of work, please tell us so we can help.
The client must supply a source of electricity and water at no cost to Paved In Stone, Ltd.
Paved In Stone, Ltd requires free and uninterrupted access to and from your site to operate effectively, as well as space away from the site to allow collections and deliveries.
Paved In Stone, Ltd will supply an independent toilet with a hand sanitizing facility and social distancing must be observed at all times.
We have provided you with a guide on how to look after your project in the years that follow. Most projects are low maintenance. However, there's no such thing as maintenance free.
We do not accept responsibility for any plant material, including turf, following practical substantial completion.
We do not accept any responsibility for damage caused by the environment including wind, rain, frost, drought or animal damage.
Any extra work shall be agreed upon in writing by both parties before extra costs are incurred.
This may include extended plans, changes to work due to no fault of Paved In Stone, Ltd, or unforeseen conditions such as soft or hard ground.
Changes to Work Done:
Sometimes it can be difficult to visualise what something might look like from landscape design to reality. Paved In Stone, Ltd makes every effort to clearly communicate what is happening and what it will look like. Any changes to work done that are not the result of faulty workmanship, miscommunication (within reason) or faulty product will be charged as extra work, accordingly.
Paved In Stone, Ltd may use photographs of your project for advertising and portfolio purposes. Unless otherwise stated, Paved In Stone, Ltd assumes you agree.
All products surplus to the projects completion remain the property of Paved in Stone, Ltd and will be removed from site.
We make sure to regularly check in with the customer to confirm our plans are on track. We prefer to deal with any problems as they happen, so the first step in our complaints procedure is communication.
In the unlikely event that things cannot be resolved, FULL payment of any materials, hire contracts or sub-contract labour due MUST be paid.
As a Marshalls Accredited Installer we have a facility to include them to assess and mediate most issues, even if you do not have a Guarantee Agreement with Marshalls.
We would also welcome your own appointment for assessment but we will only recognise court appointed experts or other Marshalls Accredited Installers.
Court proceedings will be observed wherever necessary.
Our Commitment to You:
Paved In Stone, Ltd agree to follow the Terms of Trade, Working Practices and CDM on all projects.
Paved In Stone, Ltd agrees to keep the site as tidy and safe as possible at all times.
Paved In Stone, Ltd agrees to inform the customer of any design changes or unforeseen work at the earliest opportunity.
Paved In Stone, Ltd promises to look after your investment and observe best practice at all times.
Any defects in your project, which results directly from our faulty work or products, will be repaired at our cost if the fault arises within 6 months of practical completion.
The above warranty does not extend to defects arising from the clients own actions or neglect, including without limitation, inadequate watering, deliberate damage, removal or misuse.
Under no circumstances shall Paved in Stone, Ltd be liable for any amount of money greater than the original contract.
Marshalls 10 Year Hard Landscaping Guarantee:
As we are Marshalls Accredited Contractors, we can offer you a genuine guarantee on your paving project.
Underwritten by Marshalls insurers, you can effectively insure your project, should anything go wrong.
Available for £50 plus vat for every £5000 spent, more detail available on request.